When it comes to sending pre-packed parcels we offer you a choice of two solutions. An Online Book & Pay platform or personalised services available through any one of 21 retail Service Centres.
The Online Book & Pay platform is an automated ordering and payment system available to customers 7 days a week, 24 hours a day for sending pre-packed parcels. Once your order is booked, your parcel will be collected by our courier during your chosen pickup window.

Online Book & Pay is an automated ‘Do It Yourself’ solution for express courier services – that requires you to package your goods, weigh and measure the packed goods, complete details online, print documents, apply delivery labels to the packed goods and track the delivery of the goods through our website using your assigned Online Book & Pay tracking number. You need to wait until the courier driver collects the parcel/s from your door or alternatively you can drop off your parcel (that has already been booked online) at a EZ Courier.

Certain items are classified by EZ Courier as being incompatible for transport through our automated Online Book & Pay system (due to their weight, size, value, fragility or nature of the item) and these are known as Prohibited Online Goods. Online Book & Pay also has a Freight plus Warranty protection option for loss or damage of goods in transit, up to the value of $1,000.

In contrast to our automated online solution, EZ Courier are convenient locations throughout New Zealand that will provide a flexible and personalised level of customer service. Service Centres accept almost all types of goods and offer every sending service via road, air or sea – handling both packed goods and unpacked goods that we can professionally package. There are no weight, size or value restrictions on the goods we handle through a Service Centre. A Freight plus Warranty protection option for loss or damage of goods in transit is also available (including for highly valuable products such as works of art & antiques).

The personalised service at Service Centres includes assistance in preparing and reviewing shipment paperwork (which may include Consignment Notes, Air Waybills, commercial invoices and/or other clearance documents), address labeling of parcels and delivery follow up. Service Centres provide the flexibility of collecting your goods from your door at an agreed time or alternatively you can lodge your parcel at a EZ Courier for delivery.

Prohibited Online Goods are items classified by EZ Courier as being incompatible for transport through our automated Online Book & Pay system. To view the list of goods that cannot be booked online, please visit the Prohibited Online Goods section.

Please ensure that your goods are not Prohibited Online Goods before you book your automated Online Book & Pay order as surcharges do apply under our Terms & Conditions if we collect such goods. You will also be inconvenienced as result of us either holding such goods for you to collect or you paying to have the goods returned.

Prohibited Online Goods may only be sent through the personalised services of a EZ Courier. If you have such goods, please contact your local Service Centre and speak to one of our packaging and freight experts, as there are no limits to how we can help you.

Yes, weight and size restrictions do apply to pre-packed parcels booked through Online Book & Pay. Acceptable weight and measurements for Online Book & Pay are:

• Any single parcel that has an actual weight less than 25kg.
• Any single parcel that has a cubic volume less than 0.1 cubic metres (m³ = length x width x height), or has the longest side measuring less than 160cm for domestic sending, and 120cm for international shipments (surcharges will apply any single parcel over 120cm in length).

If you have a parcel that exceeds the above weight or size measurements then it is classified as a Prohibited Online Goods If you have such heavy and large goods please speak to an expert at one of our Service Centres for a personalised service – as there are no weight or size restrictions to the goods handled through our Service Centres

Yes, our Online Book & Pay supports the online booking for the collection of parcel/s from any country in the world for delivery to any destination in New Zealand.

If you are to be the receiver of the parcel/s in New Zealand, you must after making the online booking ensure the following:

• You immediately forward the shipping/address labels and carrier documents that was emailed to you after the booking to the sender of the goods in the other country. This person must print out the carrier documents (so they can be handed to the driver on collection) then print the shipping/address labels and securely attach them to the parcel/s ready for pickup. Without a shipping label secured to the parcel/s and the carrier documents, the driver will refuse to pick up the goods.
• You must inform the sender of the pickup date nominated by you in the booking. If our carrier attempts pickup from the sender and they cannot collect the goods, then a Futile Booking Surcharge will apply.

Please note also, to accept goods through the automated Online Book & Pay system, the person booking the order must be an New Zealand resident and using an New Zealand registered credit card.