We know you want to get your goods delivered safely to their destination in the same condition it was sent. When using our Online Book & Pay you need to do your part by reviewing our packaging guidelines and standards – this will not only reduce the risk of damage to your goods but also minimise the risk of delay.

If you choose to have Freight plus Warranty as part of your Online Book & Pay process, you should note that our warranty only applies to goods that are properly packaged to protect them against the normal risks of damage in the express courier distribution environment. This means your goods need to be packaged using boxes, cushioning, tape/sealing and labelling that is to an acceptable standard as outlined in the table below.